Appointment Cancellation and No-Show Policy

APPOINTMENT CANCELLATION AND NO-SHOW POLICY 

At SET, we are committed to providing high-quality service and timely, efficient care. 

To ensure optimal scheduling and respect everyone’s time, the following cancellation policy applies to all appointments. 

CANCELLATION NOTICE 

If you need to cancel or reschedule an appointment, we ask that you notify us at least 48 hours in advance. 

METHODS OF COMMUNICATION 

You may cancel or reschedule an appointment using one of the following methods: 

Phone: 1-800-761-1183 

Email: info@canadaset.com 

SMS: 438-701-4396 

APPOINTMENT CONFIRMATIONS 

Appointment reminders may be sent by email, SMS, or phone call to assist you in managing your schedule. 

For virtual appointments, an access link will also be provided. 

REPEATED CANCELLATIONS OR NO-SHOWS 

In the event of frequent cancellations or repeated no-shows without sufficient notice, SET reserves the right to limit access to appointment booking or to impose certain conditions for scheduling future appointments. 

SPECIAL CIRCUMSTANCES 

Certain situations, such as exceptional circumstances (e.g., illness or emergencies), may be assessed on a case-by-case basis. 

For patients receiving services through certified clinics, this policy may vary. Please refer to your clinic’s applicable policy, where relevant. 

GENERAL PROVISIONS 

This Policy forms part of the terms and conditions applicable to the services offered by SET. 

It is governed by the laws of the Province of Québec and the applicable laws of Canada. Certain provisions may vary depending on the laws applicable in the client’s province or territory of residence. 

ACCEPTANCE 

By booking an appointment with SET, you acknowledge that you have read and agree to the terms of this Policy. 

LANGUAGE 

This Policy is originally drafted in French. An English version is provided for convenience only. In case of discrepancy, the French version shall prevail. 

Thank you for your cooperation.