Policy Relating to the protection of personal information

At Service d’Électro-Thérapie (SET), we take the protection of personal information seriously. This Policy explains how we collect, use, disclose, and safeguard your personal information, in accordance with applicable laws, including the Act respecting the protection of personal information in the private sector (Québec), as amended by Law 25, as well as applicable Canadian laws.


What information do we collect

We may collect the following categories of personal information: 

  • Identification information: name and contact details (email, phone number, address) 
  • Transactional information: purchases, orders, billing details 
  • Technical information: IP address, website usage, cookies 
  • Product usage information: preferences, interests, and interactions 
  • Limited health-related information (where applicable): information necessary for the use or recommendation of our products (e.g., pain, general condition) 

This information may be considered sensitive, particularly when it relates to your health. 


How do we collect your information

We collect your information: 

  • directly from you (through our website, forms, or communications); 
  • when you make a purchase or interact with our customer service; 
  • through technologies such as cookies when you browse our website; 
  • indirectly, for example when a third party recommends our products. 


Why do we use your information

We use your personal information to: 

  • process your orders and provide customer support 
  • communicate relevant information about our products and services 
  • improve our products, services, and overall user experience 
  • conduct internal analysis and generate statistics (using anonymized data) 
  • maintain system security and prevent fraud 
  • send marketing communications, where permitted 


Consent

We collect, use, and disclose your personal information with your consent, unless otherwise permitted or required by law. 

You may withdraw your consent at any time, subject to certain legal or contractual obligations.


Disclosure of information

We may share your personal information with service providers, including: 

  • technology platforms (e.g., CRM systems, web hosting providers) 
  • payment processors 
  • analytics and marketing service providers 

These providers are granted access only to the information necessary to perform their functions and are required to maintain confidentiality. 

In certain cases, and with your consent, we may also share your information with third parties as part of administrative or reimbursement processes, including public bodies or insurers. 

Such information may include, where required, prescriptions, diagnoses, billing information, or your contact details. 

We may also disclose your personal information where required by law or in connection with legal proceedings. 


Transfert outside Québec

In some cases, your personal information may be hosted or processed outside Québec. 

In such cases, we ensure that: 

  • a privacy impact assessment is conducted; 
  • the information is afforded adequate protection; 
  • appropriate contractual safeguards are in place. 


Cookies and similar technologies

Our website uses cookies to: 

  • ensure proper website functionality 
  • improve your user experience 
  • analyze website usage 

You may configure your browser to refuse certain cookies. A cookie preference management mechanism may be implemented on our website. 


Profiling and marketing

We may use certain information to better understand your interests and provide you with relevant content or offers. 

This may include: 

  • analyzing your browsing activity 
  • reviewing your interactions with our communications 

You may object at any time to the use of your personal information for marketing purposes. 


Retention of information

We retain your personal information for a maximum period of 7 years, unless a different retention period is required by law. 

  • After this period: 
  • the information is destroyed, or 
  • anonymized for statistical and continuous improvement purposes.


Security of information

We implement appropriate safeguards, including: 

  • access controls 
  • secure systems 
  • employee oversight 
  • technological and organizational measures 

Access to personal information is limited to authorized personnel in the course of their duties. 


Privacy incidents

In the event of an incident involving your personal information: 

  • we will take steps to mitigate risks 
  • assess the risk of serious harm 
  • notify authorities and affected individuals where required 


Your rights

You have the right to: 

  • access your personal information; 
  • request corrections; 
  • withdraw your consent; 
  • request deletion of your information (subject to certain limitations); 
  • request portability of your information (where applicable); 
  • object to certain uses (e.g., marketing). 

To exercise your rights, you may contact us. 


Person responsible for personnal information
Mélanie Heynemand
Administrative Manager & Legal Support
Email: confidentialite@canadaset.com  


Changes

We may modify this Policy based on changes in our practices or legal requirements. The date of the latest update will be adjusted accordingly. 


Language

This Policy is originally drafted in French. An English version is provided for convenience only. In case of discrepancy, the French version shall prevail. (LIEN VERS LA VERSION FRANÇAISE)


*Effective as of September 22, 2023

*Last updated: April 1, 2026