Electro-Therapy Service gives great importance to the confidentiality and security of personal information and to the confidential information that we hold.

 PERSONAL INFORMATION

The term “personal information” means any information about a natural person that allows them to be identified. This may include, for example, your name, email address and contact details as well as any similar information provided to SET in the course of its business activities or received by SET through business inquiries. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual.

What personal information does SET collect?

We assure you that we only collect personal information that is necessary.

When you decide to create an account online or by telephone with us, we ask for your first and last name, a billing and shipping address, your telephone number, your email address, certain medical information and language and the country from which you interact with us.

If you wish to receive our newsletter, we will also ask for your first and last name, your email address, your postal code and your shopping preferences. In your preference center, certain information that we may ask you is optional such as: contact language, gender, date of birth, last store visited, family situation.

When making in-store or online purchases, we collect your first and last name, a billing and shipping postal address, your email address, payment or payment card data and certain information about your health and the information is noted in your file. Some information we may ask you is optional.

If you submit a resume to us, we collect your first and last name, your contact information (email, address and telephone number), your professional experience, your education, your skills, your reference information and any other information contained in your resume vitae.

We may also collect information that is publicly available or provided by third parties, as well as information that is posted on social media sites, blogs and other websites, as well as connection, geolocation and browsing data , and other information related to your tastes and preferences.

 For what purpose do we collect personal information

We collect personal information from you to provide you with an engaging, easy and secure online shopping experience. For this purpose, SET collects certain personal information from you which it maintains in order to facilitate and simplify your subsequent visits and online purchases as well as to provide you with customer support, administer customer accounts and/or in order to collect marketing information about our customers' shopping habits.

This information is used to:

• process and fulfill your order and complete your transaction when you make a purchase in-store or online, including sending your invoice electronically; contact you for support; identify your preferences and interests in order to improve the quality of our products and services; provide you with information about special events and contests; send you our newsletter by email; administer your participation in contests or promotions and, through surveys, to understand our customers and improve our product and service offerings, promotions and events; process any product returns; help us identify and correct any problems affecting our site or services; and ensure the security and integrity of our site and our business.

If you submit your contact information and a resume to us for hiring purposes, this information will only be used for the purpose of evaluating your qualification for the position sought and, possibly, to contact you for additional information.

How we collect your personal information

Directly to you

When you wish to obtain a product or service offered by SET, return a product or communicate with us, whatever the means used (in person at a service point, by telephone, by email, when you respond to a survey or via the newsletter), we ask you to provide us with information about yourself.

The same applies if you contact us to obtain information about our products and services as well as your purchases. We need to identify you, for example by asking you to answer authentication questions.

When you use SET products and services

When you browse our site, we collect information about you. This information may be collected through cookies (“cookies” or “web beacons”) or directly on our site, such as information about your purchases.

Who may my personal information be shared with?

Unless otherwise specified herein, we undertake not to disclose, rent, sell or transfer to third parties, or exchange with third parties, personal information concerning our customers, without having first obtained their consent.

We may share your personal information with third parties who provide services on our behalf, such as financial institutions, fraud detection and prevention companies, technology and analytics service providers, suppliers and logistics, transportation and delivery service partners and/or their partner establishments, customer service service providers and marketing and advertising service providers and partners, such as advertising agencies , advertising partners or social networks. These partners could host your data outside Quebec and Canada.

We will limit the disclosure of your personal information to these third parties only as is reasonably necessary for such purposes or the services for which these third parties are engaged.

To courts, authorities and other bodies

In certain situations, we must share personal information about you to the courts, law enforcement authorities and other organizations such as paying agents (CNESST, SAAQ, private insurers, etc.).

Business sale

We may transmit the information we have about you in the context of a merger or sale in which SET participates in whole or in part or in the context of a restructuring or acquisition of shares or assets. another change of control of a company, because this information can then be considered an asset.

Protection of your personal information

We have adopted appropriate and rigorous measures to preserve the confidentiality of personal information and protect it against loss or theft, as well as unauthorized access, communication, reproduction, use or modification, taking into account take into account, in particular, their sensitivity and the purposes for which they are used.

Thus, SET has implemented technical, organizational and administrative procedures, policies and systems to ensure the security, integrity and confidentiality of personal information and to reduce the risk of unauthorized access to personal information or unauthorized use thereof.

Your information is usually located in Canada, but sometimes we use suppliers or partners located outside the country.

If we need to share personal information with these suppliers and partners, SET will ensure that the protection and confidentiality of this information meets its own requirements and will require these suppliers and partners to contractually undertake to comply with them and to respect them.

In all cases, we will ensure the protection and confidentiality of your information.

We keep your personal information secure and confidential within the applicable time limits to comply with our legal requirements.

Once the retention period has expired, we ensure that your personal information is destroyed, depersonalized or anonymized. While destruction is a permanent disposal process, depersonalization and anonymization means that your personal information is modified so that it no longer directly or indirectly identifies you.

Destruction, depersonalization and anonymization are carried out in a safe and secure manner, according to applicable best practices.

Who has access to my information at SET?

Access to your information is limited to SET staff and representatives who need access to it in the performance of their duties.

Witnesses

A "cookie" is a small data file transmitted to your computer's hard drive that allows a website to respond to you individually, collecting and storing information about your preferences in order to tailor its website. activities according to your needs and tastes. Cookies also allow an electronic retailer like SET to remain aware of the contents of your customer's electronic “shopping cart” before you make a purchase. When your computer accepts a cookie, it does not give us access to your computer or any personal information about you, other than the information you choose to give us.

Most browsers will allow you to delete cookies from your computer's hard drive, block the acceptance of cookies, or receive a warning before a cookie is accepted. However, if you block or turn off cookies, you may not have access to certain features and our ability to personalize your experience may be limited.

Changes and updates

SET may revise the Policy at any time based on changes in its business, laws, the availability of new technologies or the introduction of new products, services or features.

When we make changes, we revise the last updated date at the top of the Policy. Check it regularly to see if any changes have been made.

If you do not agree with any changes to the Policy, you may close your account and refrain from using our services, or in some cases, opt-out. Your continued use of our services, including our Site, after we post or communicate a change means that you accept and agree to the revised terms of the Policy.

Privacy incidents

Any SET employee who has reason to believe that a Confidentiality Incident involving Personal Information held by SET has occurred must immediately inform the Personal Information Protection Officer, in writing, providing all relevant information. to assess the situation.

The Personal Information Protection Officer must take reasonable measures to reduce the risk of harm being caused to Data Subjects and prevent new incidents of the same nature from occurring.

The Privacy Officer is responsible for determining whether the Privacy Incident presents a risk of serious harm to Data Subjects. If applicable, he must, diligently, notify the Commission for Access to Information and any Person concerned by the Confidentiality Incident unless this would be likely to hinder an investigation carried out by a person or body which, under the law, is responsible for preventing, detecting or suppressing crime or infractions of the laws. He may also notify any person or organization likely to reduce this risk, by communicating only the Personal Information necessary for this purpose without the consent of the Person concerned. In the latter case, the Personal Information Protection Officer must record the communication.

The Privacy Officer maintains a record of Privacy Incidents.

Your rights

You have the right to refuse to provide us with your personal information.

You have the right to withdraw or change your consent to the use and disclosure of your personal information.

You have the right to access, update and correct any errors or delete the personal information we hold about you. We respond to change requests within a reasonable time frame. In order to respond to an amendment request, we may ask you for certain personal information in order to verify the identity of the person making the request before providing the personal information.

SET ensures that the personal information it collects is as accurate, complete and up-to-date as necessary for the purposes for which it is used.

You may send such a request or any question or complaint regarding this Policy with respect to the protection of personal information in writing to the person responsible for the protection of personal information at the contact details below:

Responsible for the protection of personal information:

Melanie Heynemand

Administrative Assistant

Email: confidentiality@canadaset.com